Facing Your Business’ Problems Head On

Every business has problems. There are no perfect businesses no matter how elaborate the PR spin. Even the great Apple, known for its stunning revenue growth and fanatical customer base has problems. So how do the best businesses deal with problems? Let’s dive a bit deeper into the way we as individuals deal with problems for some insight. If you think about your own life for a second, you could probably indentify a few areas where you are stumbling. If you look even deeper and are honest with yourself, you might even say you are ignoring problems. If you've ever watched the TV show Intervention you can see this pattern first hand. The show chronicles the life of a drug addict who Read more [...]

My Experiment – Reading Faster

One of my goals in the past few months has been to read faster. There is so much information out there to be absorbed, so much to learn. I set a goal for myself to read three business books per month. I failed. My solution is to increase my reading speed. I found this neat little application http://www.spreeder.com which allows you to past text into the interface and set the speed at which it flashes single words or groups of words before you. I started at 240 wpm and a 91% comprehension rate. I’m now reading at 325 wpm! I can still comprehend what I’m reading extremely well. I use my Google Reader to track all the blogs I’m interested in. I just copy and paste the text into the speed Read more [...]

Using CLTV to Increase Your Insurance Marketing Results

I’m continuing to read “Data-Driven Marketing” and it’s really has me thinking about how independent insurance agencies market (IIAs). The author takes some time to define CTLV (customer lifetime value). Read about CLTV here. Jeferry's book about marketing, so the he is attempting to illustrate what the most successful companies are doing. His main point is that data is critical to getting the most out of your marketing efforts. So where does CLTV fit in? Well we all know that “all customers are not created equal”. Some customers are extremely profitable while others may even be negatively profitable. Typically, insurance agencies will market using a “one size fits all” approach. Read more [...]

SaaS and the Independent Insurance Agency Business Model

Astonish Results is a SaaS business. SaaS stands for "software as a service". A SaaS business "rents" software to customers on a monthly basis and in return receives revenue monthly. As the number of customers goes up so does the revenue. In theory, the cost associated with servicing customers should tail off as economies of scale kick in. For a SaaS business, it's extremely important to understand the CAC or "cost to acquire a customer" and the CLTV or "customer lifetime value". If your CAC is greater than the CLTV, your business model is in trouble and will not last (or scale for that matter). How is the SaaS model similar to the independent insurance agency (IIA) business model?  IIAs Read more [...]

I Can’t Help You, Figure it Out!

I’m almost done reading Wisemans’s book “Multipliers”. In the seventh chapter, the author talks about how certain leaders invest in their people. I know I should be investing in my people, but how? According to Wiseman, it’s very similar to how venture capitalists invest in various businesses. A trap that I find myself falling into is that of problem solver. When an issue arises and mangers ask me for a solution, I solve the problem. This in itself is a problem. When I solve the problem, it robs my managers the opportunity to solve it. I can think back to a time when I was working as an analytical chemist. I worked for an environmental testing laboratory. We analyzed contaminated Read more [...]

What an Amazing Week at Astonish Results!

This has been an amazing week at Astonish. I continue to learn more and more about what it takes to run a successful company. I love to learn. It's part of my DNA. I love to read about business and when I read something that confirms that we're going in the right direction, it motivates me. We have a great team here. I really cannot say enough about them. Each have their own strengths and it really makes my job easier and more fun. I can't wait to get up everyday and head into work. I've got two incredible partners, Adam and Tim. Both are uniquely gifted to do what they do. I feel that as a partner, my responsibility is to lift up and help my partners be even more effective than they already Read more [...]

The Astonish Results Start-Up Culture

Lately I’ve been thinking about the Astonish Results culture and what makes it special. Astonish is a start-up. We began back in 2006, focused on the mortgage industry, then changed our focus on insurance and have been growing like crazy ever since. According to a great article by Greg Gottesman. There are three reasons why a start-up is successful: -          Team -          Timing -          Product I can honestly say (and the numbers don’t lie) that we have all three. So what are the characteristics of a great start-up (Astonish included)? Here’s my top 8 list. Quickly changing and evolving At Astonish, things are always changing and always evolving. Read more [...]