Category Archives: Processes

New Year’s Resolution – Couple Month’s Late

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I know it’s mid-February, but I don’t think it’s ever too later to have a New Year’s resolution. My resolution has to do with reading. My goal is to read 24 books in 2012 or 2 books per month. I’m already behind by 2 books, but I just finished my first one today – The McKinsey Engagement by Paul Friga. Mr Friga provides a framework for team problem solving and gives real life examples from various McKinsey consulting engagements. He uses the acronym TEAM FOCUS to describe the approach. T – Talk E – Evaluate A – Assist M – Motivate F – Frame O – Organize C – Collect U – Understand S – Synthesize There are so many valuable take-aways Read more [...]
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Using Checklists to Improve Results

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I read another interesting book recently, “The Checklist Manifesto” by Atul Gawande. The author shows how a simple tool, a checklist, can help organizations avoid errors and improve results. Gawande is a surgeon and he was asked by the WHO (World Health Organization) to come up with a low-cost way to improve surgeries across the globe. After a great deal of research Gawande came up with a simple checklist. The results were pretty staggering. This simple step caused an incredible decrease in infections and many other post-operative problems that plague surgeons. I immediately thought of several areas where a simple DO-CONFIRM checklist could help improve customer service and results for Read more [...]
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